I haven’t received my software after payment, where is it? May 22, 2017 Knowledge Base You should be redirected to a download location after payment, if our card processor needs to do additional checks we will send you a download link via email. If you don’t hear from us within 1 hour after purchasing please contact us. Orders Related Knowledge Base Posts – Do you accept Purchase Orders? Are updates and support included in the price? How will I receive the software after I purchase?