Knowledge Base

After payment you will be redirected to a page where you can download the software and license, if you aren’t redirected please email support and we’ll forward you a download link.  Orders Related Knowledge Base Posts – Do you acceptRead More

You should be redirected to a download location after payment, if our card processor needs to do additional checks we will send you a download link via email. If you don’t hear from us within 1 hour after purchasing pleaseRead More

This error can occur when logging on to AD Self Update, AD Phonebook or AD Self Password Reset when you have installed the program(s) on a Microsoft 2008 R2 Server and you have authenticated against a 2012 Server Domain Controller.Read More

The width of the main grid is set to 1024px, you can change the width by editing the file style.css which can be found in the Contents\css\ folder. Look for the elememt .container and you should see the width set to 1024px.Read More

This error can be displayed if one of the Organizational Units listed under ‘Paths to Query’ has been removed or has been renamed.  AD Phonebook Related Knowledge Base Posts – Error 1301 Occurred while enumerating the groups. The group’s SID couldRead More

You can display Contacts in the phonebook, to do this use the LDAP filter below: (&(objectCategory=person)(|(objectClass=user)(objectClass=contact))(!userAccountControl:1.2.840.113556.1.4.803:=2)) Paste the above line into the text box beneath ‘Active Directory Query’ on the admin page, you’ll need to then click Save and thenRead More