We value your privacy, we do not request, collect or store personal information if you browse our website.
The bottom line is any information you share with us will only be used to communicate with you about our products.
Any personal data of yours that we handle will be processed in accordance with all applicable data protection laws that are in force. From the 25th of May 2018, the General Data Protection Regulations (“GDPR”) apply.
The information we may collect
When you contact us or purchase from us we may collect the following information from you:
- Your name
- Your email address
- Your telephone number
- Your company name
- Your order delivery address
Services we use that are outside of the European Economic Area (EEA)
When you purchase via our website or fill out a form on our website the data you enter will be stored outside of the EEA. The services that we use that are outside of the EEA are web hosting, card processors, helpdesk software (to provide support), mailing list services. If you would like to know which services we use please contact us for a list.
What we do with the information we gather
We require this information to contact you, provide support and to manage your license. The information you provide helps us to provide a better service, we may use your information for the following reasons:
- Internal record keeping and license management.
- To improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting.
- From time to time, we may also use your information to contact you regarding changes to our products. We may contact you by email, phone or mail.
- We may in future use the information to grant you access to certain areas on our website so you can manage your license and downloads.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We don’t like spam. If you contact us for product enquires or support we will never sell, trade, or otherwise share any of your private information with any other company or organization.
Newsletter and Marketing
When you subscribe to our newsletter we retain only your e-mail address, the newsletter management is done through a third party service called MailChimp.
We use MailChimp to help us manage the newsletter subscription, we will only use your email address for the newsletter, it will be used for no other purpose and we will not pass on your details to a third party.
When you subscribe you will receive an email generated by MailChimp asking you to confirm your subscription. Should you want to stop receiving newsletter emails you can unsubscribe at any time using the unsubscribe link at the bottom of each email.
You can choose to opt-out at any time by emailing us at [email protected].
Google and social networks
We do use Google analytics which records visitors moving around our web site. We use this data to make improvements to our website.
We do not use Facebook and we don’t share any data with Facebook.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. We do use traffic log cookies to identify which pages are being used and the time customers spend on each page. This helps us analyse data about web page traffic and improve our website.
Links to other websites
We may from time to time link to other sites. Dovestones Software Ltd is not responsible for the privacy practices of any of the sites we link to.
Where is the data stored?
All the personal data we have is stored in our database in the United States of America and at our office in Canada.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR). If you would like to know what information we store about you please contact us by emailing us at [email protected].
You can ask to see the information we store about you and you can ask us to remove some or all of it.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.