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Page doesn’t fully load when using Internet Explorer

May 22, 2017 Knowledge Base

If the page is unable to access https://ajax.googleapis.com then the page may not load correctly. To test this add https://ajax.googleapis.com to the Local Intranet zone or the Trusted sites zone under ‘Internet Options’ and the ‘Security’ tab, then refresh your browser and the page should load correctly.

Update: In version 3.0 and higher there is an option on the admin page to enable ‘Local JQuery and Fonts’, this prevents the phonebook from connecting to external URLs.

Image showing IE not loading ajax.googleapi

IE Trusted Sites

 AD Phonebook

Related Knowledge Base Posts –

  • Error 1301 Occurred while enumerating the groups. The group’s SID could not be resolved.
  • How can I change the width of the main grid in AD Phonebook
  • Error: There is no such object on the server.

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