Dovestones Software

Active Directory Software and Services

Frequently Asked Questions (FAQs)

Please review the popular questions below, if you need to ask a question that isn’t listed please get in touch using the form here.

AD Bulk Users

  1. How do I delete a home folder?
  2. Renaming a User in Active Directory
  3. What sources can I import from?
  4. Users show as firstname lastname in AD Users and Computers, how can I change it to lastname firstname?
  5. What wildcards can I use in my source file/table?
  6. How can I delete users from Active Directory?
  7. Where can I install AD Bulk Users?
  8. What are the system requirements?
  9. How can I update users using another attribute instead of sAMAccountName (username)?
  10. Can I bulk update passwords using AD Bulk Users?
  11. How do I update the sAMAcountName?
  12. How do I add users to multiple groups?
  13. How can I schedule the deletion of Active Directory users?
  14. Access denied error
  15. Which runs first RemoveFromAllGroups or AddToGroup?
  16. Setting the manager attribute
  17. The New button on the Schedule tab is greyed out
  18. Changing the primary group (primaryGroupID)
  19. How do I move users to a new OU?

AD Phonebook

  1. Page doesn’t fully load when using Internet Explorer
  2. Can Active Directory Contacts be shown in the AD Phonebook?
  3. Error: There is no such object on the server.
  4. How can I change the width of the main grid in AD Phonebook
  5. Error 1301 Occurred while enumerating the groups. The group’s SID could not be resolved.
  6. What features/roles do I need to install for the program to run on Windows Server 2016?
  7. How do I get a Client ID to connect AD phonebook to Azure AD?
  8. How do I apply my license to AD Phonebook

AD Self Password Reset

  1. Error 1301 Occurred while enumerating the groups. The group’s SID could not be resolved.
  2. Error: The specified directory service attribute or value does not exist.
  3. What features/roles do I need to install for the program to run on Windows Server 2016?

AD Self Update

  1. Error 1301 Occurred while enumerating the groups. The group’s SID could not be resolved.
  2. What features/roles do I need to install for the program to run on Windows Server 2016?

Purchasing and Orders

  1. I haven’t received my software after payment, where is it?
  2. How will I receive the software after I purchase?
  3. Are updates and support included in the price?
  4. Do you accept Purchase Orders?
  5. Can I activate the trial version I have configured?

AD Reporting (was True Last Logon)

  1. Is there a way to change the date to the European format ? (dd/mm/yyyy)
  2. How can I clean up Active Directory?
  3. How can I see the operating systems of computer objects in Active Directory?